Hotel Neptune's privacy policy 

Malba Neptune SL 

1. Introduction 

Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data  Data and repealing Directive 95 /46/EC (General Data Protection Regulation), we inform you that the person responsible for the processing of your personal data is: 

MALBA NEPTUNO, SL informs you that it is the owner of the websites:  with CIF B66393364, registered in the Commercial Register of Barcelona, and registered office in carrer Sant Josep 82, postal code 08370 Calella, province of Barcelona.  The email address of contact with the company is:

and the purposes for which we treat your data according to the paragraph in which your data are requested, are: 

"Customer Service/Contact": The data you provide us will be processed in order to answer your queries or requests and provide you with the services requested by you. 

"Subscription to the Newsletter": We inform you that the data you provide will be dealt with in order to manage the sending of commercial information through ordinary mail, e-mail, SMS, on the products and services offered by Malba Neptune  SL. 

"Reservations": The personal data provided in this section will be processed in order to manage the reservations requested by you.  In all cases, the data provided may be processed in order to produce internal statistics to improve our services.  

Once in our facilities and for the delivery of services during your stay will be processed your data in order to give you the best service for you requested within our range of services in the area for you selected  (excursions, spa, wellness, etc).  

Time limit for storage:  The personal data provided will be kept only as long as our commercial relationship is maintained, and will be blocked once extinguished, and during the period prescribed by the legal requirements, can be made available only to  Courts and tribunals to deal with possible complaints.  After the blocking, the data will be permanently deleted.  

The data provided for the sending of commercial information will be retained for this purpose as long as it does not request the cessation of the advertising shipments. 

The legal basis: The fulfilment of the contractual obligations assumed by you when applying for our services are already hoteliers as extras.  

For the rest of the purposes, the personal data provided will be processed according to your consent.  You will be entitled to withdraw your consent at any time.  Withdrawal of consent shall not affect the lawfulness of the treatment based on the consent prior to its withdrawal.  

Children under the age of 14 cannot give their consent to collect and treat their personal data; only their legal representatives (parents or guardians) can do so on their behalf. 

Security measures and duty of confidentiality: In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of Europe for the Protection of Personal Data, adopted on 27 April 2016, the LOPD 3/2018  Guarantee of Digital Rights,  Law 34/2002, of Services of the Information Society and Electronic Commerce, and Law 9/2014, General of Telecommunications, of 9 May,  MALBA NEPTUNO, SL informs the users of its websites that we are obliged to keep professional secrecy about the personal data collected by the company through the forms in its pages, this obligation will continue even after  we have completed our commercial or contractual relationship, and in no case will we be able to make public the personal data of visitors and clients to the web without their consent.  

Transfers to third parties: Your data will not give way to third parties except by legal obligation, or to carry out the contractual provision of services for you.  

The data concerned shall be the minimum necessary to comply with the purposes for which they have been collected.  As for categories, this is identifying data (name, surnames, DNI, passport, mobile, address, email) as well as bank details (credit/debit card). 

International Transfers: No international transfers are made. 

Exercise of rights: To exercise the rights of access, which allows the web user, to know which personal data has the administrator of this page and in such case will answer within 30 days, provided that it preserves the data, rectification, that  allows for the correction of errors, changes in data that are inaccurate or incomplete and ensures the certainty of the information, the opposition that you will be able to request and to ensure that you do not carry out the processing of data,  erasure that allows the deletion of inappropriate or excessive data, limitation, by which you can request that you limit the processing of your data when you have exercised your right to the rectification of your personal data, and portability, so that  the user can obtain a copy of the personal data which he has provided on the website in order to be able to transmit them to other services;  These rights may be exercised by any means that would record their sending and receipt to the e-mail address:

, providing photocopy of documentation that accredits your identity. 

As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any changes and that we have the consent to use them in order to be able to maintain the relationship between the parties. 

The submission of your data by means of the forms on our website will necessarily be subject to the fact that you have read/accepted the Privacy Policy, by means of a mandatory check-box at the foot of the form.