Booking conditions

Through its WEBSITE, , of MALBA NEPTUNO, SL , from now on, the administrator of the website.

Due to the content and purpose of the WEBSITE , people who want information about the Hotel must fill out the contact form , those who wish to make a reservation must register on the USERS/CLIENTS form, which is acquired by completing the REGISTRATION form, your data will be incorporated into an automated file for its protection in application of the General Data Protection Regulation-EU-2016/679 of the Parliament and Council of Europe of April 27, 2016, the LOPD-3/ 2018 of Guarantee of Digital Rights of, December 5, by the Law applicable to electronic commerce LSSI-CE 34/2002, the Law, 9/2014 General of Telecommunications, the Directive 2011/83/EU on the rights of consumers and the law 3/2014 of 27 March amending the revised text of the General Law for the Defense of consumers, users and other complementary laws.

Article 6, section f, of RGPD-UE-2016/679 and by article 7, of LOPD-3/2018 guaranteeing digital rights, states that the interests or fundamental rights and freedoms of the interested party who require the protection of their personal data, in particular when the interested party is a minor under the age of 16 who cannot give their consent for an online store to collect their personal data, being their legal representatives (parents or guardians ) those who can do it on their behalf, except when the minor is at least 16 years old, whose consent will be lawful.


The WEBSITE:, of which he is Administrator MALBA NEPTUNO, SL, for the online reservation of stays at the Hotel located in the center of the coastal city of Calella and close to its beach, also has a restaurant with a new gastronomic model and local food.


The exposed prices indicated through the WEBSITE include VAT in all reservations and payment is made with the payment systems established by the administrator of this website.


A maximum of one pet is accepted per room with a maximum weight of 20 kg, they can access common areas except the dining room, they cannot be left alone in the room and must always be on a leash, if they belong to a potentially dangerous breed. PPP” must wear a muzzle.


Access to the Hotel will be from 2 PM on the day of arrival, if it is delayed for exceptional reasons, you must notify the web administrator, in order to offer a better service.


Check-out time from the Hotel will be no later than 12 AM.


The USER/CLIENT will pay in euros at the time of formalizing the reservation or within the established time.

This WEBSITE complies with the regulations, PCI-DSS (Payment Card Industry-Data Security Standard) mandatory compliance for all those websites that store, handle and process sensitive financial information such as bank card data.

The USER/CLIENT must pay the amount of the requested reservation through a payment system; DEBIT CARD, VISA, MASTERCARD and others .



By Royal Legislative Decree 1/2007 in its article 71, and Law 3/2014 of March 27, reservations made on this web page can be canceled and reimbursed whenever he, USER/CLIENT, inform the administrator of your intention to cancel no later than 7 days before arrival, if the cancellation of the reservation occurs later than 7 days before arrival, the penalty will depend on the booking season.

The right of withdrawal will not be applicable, in accordance with article 103 of Law 3/2014, when the following section applies:

l) The supply of accommodation services for purposes other than housing, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a date or a period of execution specific

If the reason for the refund is attributable to the website administrator (the stay is incorrect or incomplete, not what was booked, etc.), the amount of the refund will be fully or partially refunded.

For the cancellation, they must inform as soon as possible by means of writing and identifying themselves with an ID card or document. The information must be made in the e-mail;

The administrator of the web page, accepts and treats the withdrawal and returns in favor of the local Laws, and the EU Directive.


Refund of the money, if desired for bookings subsequent to the request or for other accommodation.

Only in the event that the service or accommodation is defective or incorrect, the administrator of the web page will also reimburse the USER/CLIENT , the corresponding expenses in accordance with article 107 of Law 3/2014.

The web page administrator will manage the refund order of the reservation amount under the same system that was used for the payment. The application of the refund to the USER/CLIENT ‘s account or credit card will depend on the issuing bank.


The present terms and conditions of sale and use are governed by the applicable Spanish legislation in the matter. To resolve any dispute or conflict that may arise, the parties submit to the jurisdiction of the courts of ARENYS DE MAR , Judicial District of CALELLA , the city of origin of MALBA NEPTUNO, SL , owner of the WEBSITE , unless the law imposes another jurisdiction.

By Law 7/2017 of November 2, in its Article 40.5, by which the Directive, 2013/11/UE, Regulation-EU-524/2013, of the European Parliament and of the Council of 21 May, in its Article 5.1, regarding the alternative resolution of disputes in matters of consumption: Online dispute resolution platform : click here .


MALBA NEPTUNO, SL informs about the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability, so that the user can obtain a copy of the personal data that he has provided on the web in order to be able to transmit them to other services, these rights can be exercised by any means that records their sending and receiving to the address: SANT JOSEP, 82 , Postal Code: 08370 , City: CALELLA , Province: BARCELONA , Email: , providing a photocopy of the DNI or alternative documentation that proves their identity.

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