Through its WEBSITE; de, MALBA NEPTUNO, SL, hereinafter, the administrator of the website. Due to the content and purpose of the WEBSITE, people who want information about the Hotel must fill out the contact form, those who wish to make a reservation must register in the USERS/CLIENTS form, which is acquired by completing the form, REGISTRATION, your data will be incorporated into an automated file for your protection in application of the General Regulation of Data Protection-UE-2016/679, of the Parliament and Council of Europe, of April 27, 2016, the LOPD-3/ 2018 Guarantee of Digital Rights of, December 5, by the Law applicable to electronic commerce, LSSI-CE, 34/2002, the Law, 9/2014, General Telecommunications, Directive 2011/83/UE,

Article 6, section f, of the RGPD-UE-2016/679, and article 7 of the LOPD-3/2018, on the guarantee of digital rights, states that the interests or fundamental rights and freedoms of the interested party who require the protection of their personal data, in particular when the interested party is under 16 years of age who cannot give their consent for an online business to collect their personal data, being their legal representatives (parents or guardians) who can do so in their name, except when the minor is at least 16 years old, when his consent will be legal.


The WEBSITE:, of which MALBA NEPTUNO, SL is the Administrator, for online booking of stays at the Hotel located in the center of the coastal city of Calella and near its beach, it also has a restaurant with a new gastronomic model and local food.


The displayed prices indicated through the WEBSITE include VAT on all reservations and payment is made in the payment systems established by the administrator of this website.


A maximum of one pet per room with a maximum weight of 20 kg is accepted, they can access common areas except the dining room, you must not leave it alone in the room and you must always keep it on a leash, if it belongs to a potentially dangerous breed "PPP" you must wear a muzzle.


Access to the Hotel will be from 2:00 PM on the day of arrival, if it is delayed for exceptional reasons, you must notify the web administrator, to offer a greater and better service.


The time of departure from the Hotel will be at the latest at 12:00 AM.


The USER/CLIENT will pay with the euro currency at the time of formalizing the reservation or at the established time.

This WEBSITE complies with the regulations, PCI-DSS (Payment Card Industry-Data Security Standard) mandatory compliance for all those Websites that store, manage and process sensitive financial information such as bank card data.

The USER/CLIENT must pay the amount of the reservation requested through the payment system; DEBIT CARD, VISA, MASTERCARD and others.



By Royal Legislative Decree 1/2007 in its article 71, and Law 3/2014 of March 27, reservations made on this website may be canceled and refunded as long as he, USER/CLIENT, notifies the administrator of his intention to cancellation within a maximum period of 7 days prior to arrival, if the cancellation of the reservation occurs after 7 days, before arrival, the penalty will depend on the season of reservation.


The right of withdrawal will not be applicable, in attention to article 103 of Law 3/2014, when the following section applies:

l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

If the reason for the return is attributable to the administrator of the web page (the stay is incorrect or incomplete, it is not what was reserved, etc.), the amount of the return will be fully or partially refunded.

For the cancellation they must inform as soon as possible by writing and identifying themselves with ID or supporting document. The information must be done by email

The administrator of the web page accepts and treats the withdrawal and returns under the protection of local Laws, and the EU Directive.


Refund of the money, if desired in reservations after the one requested or for other accommodation.

Only in the event that the service or accommodation is defective or incorrect, the administrator of the website will also reimburse the USER/CLIENT, the corresponding expenses in accordance with article 107 of Law 3/2014.

The administrator of the web page will manage the order to refund the amount of the reservation under the same system that was used for the payment. The application of the refund in the account or credit card of the USER/CLIENT will depend on the issuing bank.


These terms and conditions of sale and use are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of ARENYS DE MAR, Judicial District of CALELLA, the city of origin of MALBA NEPTUNO, SL, owner of the WEBSITE, unless the law impose another jurisdiction.

By Law 7/2017, of November 2, in its Article, 40.5, by which the Directive, 2013/11/UE, Regulation-UE-524/2013, of the European Parliament and of the Council, is incorporated into the Spanish legal system , of May 21, in its Article, 5.1, regarding the alternative resolution of consumer disputes: Online dispute resolution platform: click here.


MALBA NEPTUNO, SL, informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability, so that the user can obtain a copy of the personal data that they have provided on the web in order to be able to transmit them. to other services, these rights may be exercised by any means that records their delivery and receipt to the address: SANT JOSEP, 82, Postal Code: 08370, Town: CALELLA, Province: BARCELONA, Email: lopd@ hotelneptuno .com , providing a photocopy of the DNI or alternative documentation that proves your identity.